You know how to do your job. But when a breakdown occurs, a foreign technician arrives on site, or an international client has urgent questions, finding the right words in English suddenly becomes the priority.

This one-day workshop recreates the unexpected situations you really encounter in the field. For each scenario, you learn the vocabulary, practice, and then apply it in real conditions. No theory for the sake of theory. We work on what you need, in the situations where you need it.

At the end of the day, you leave with the words and reflexes to handle the unexpected in English without losing track.

Program

9:00 AM · Welcome and kickoff
Roundtable: what situations cause you problems in English? We start from the field.

9:30 AM · Describing a problem
Reporting a breakdown, explaining an incident, alerting quickly and clearly.

10:30 AM · Giving and receiving instructions
Communicating in a production context. Understanding and being understood, even under pressure.

11:30 AM · Managing an unexpected visit
Welcoming a foreign client or technician on site. Accompanying, explaining, reassuring.

12:30 PM · Lunch break

1:00 PM · Field simulations
Breakdowns, incidents, impromptu visits. You are in the situation, you manage.

2:30 PM · Debriefing and personalized points
What worked well, what we are reworking, what you leave with.

3:00 PM · End of session

Practical information

• Format: full day in-person
• Level: A2/B1
• Audience: technicians, team leaders, coordinators, maintenance
• Eligible for training vouchers