Skip to Content

GENERAL TERMS | TRAINING


Article 1. Acceptance of the GTC

These general terms and conditions of sale (hereinafter referred to as "GTC") aim to define the conditions under which the training offers proposed by LV Linguistics SPRL are made. The training offers proposed by LV Linguistics SPRL are intended for both professionals and end consumers. By "end consumer," we mean any individual who operates for purposes unrelated to any business or professional activity that may be practiced. The training is provided either at the client's site or at any other location mutually agreed upon between LV Linguistics SPRL and the Client. These GTC are also included on the back of the order form or quote and are fully reproduced in any contract concluded with the client. They are also printable on the website www.lvlinguistics.be. For each training offer published on the website www.lvlinguistics.be, le Client doit confirmer son acceptation aux CGV qui sont en vigueur à la date de passation de sa commande. Les présentes CGV remplacent tout accord, arrangement ou contrat antérieur, écrit ou non, conclu entre les parties et se rapportant au même objet. Toute convention dérogatoire ou complémentaire aux présentes conditions devra être constatée par écrit. Les intitulés des articles des présentes conditions ne figurent que pour plus de commodité et n’affectent en aucune manière le sens des dispositions auxquelles ils font référence. Aucun fait de tolérance par LV Linguistics SPRL ne saurait constituer une renonciation de sa part à une quelconque des dispositions des présentes conditions. Les présentes CGV sont susceptibles d’être modifiées à tout moment par LV Linguistics SPRL. Dans ce cas, les conditions générales applicables sont celles qui sont en vigueur sur le site, à la date de la commande du client. Les présentes CGV entrent en vigueur à la date de signature et d’acceptation du devis ou du bon de commande par le client. Les présentes Conditions générales sont seules admises, à l’exclusion de toutes conventions ou conditions du Client.

Article 2: Purpose – Types of Training

LV Linguistics SPRL offers language training in various formats. All training offers are described in good faith and as accurately as possible. Registration for a training course is made in the name of the individual (the participant) but the Client of LV Linguistics SPRL is the company or institution (contractor) listed on the order form or quote and paying the amount for the training. Registrations are accepted subject to availability. The Client can inquire about the availability of training with the LV Linguistics SPRL secretariat. In case of unavailability, LV Linguistics SPRL will take the necessary measures to inform the Client by any means of communication it deems appropriate, including email or phone. In any case, LV Linguistics SPRL cannot be held responsible for damages resulting from the unavailability of a training.

Article 3: Order Form – Quote

Any order must be confirmed in writing and must unambiguously identify the name and legal entity of the Client.

3-1) Order Taking/Quote

Orders are only final when they have been confirmed by the signature of the quote or the purchase order by the legal representative of the Client or any other person duly authorized for this purpose. In the case of orders made by a Client who is a final consumer, the Client has the option to withdraw from their order by sending an email and a registered letter with acknowledgment of receipt, unless the parties agree otherwise. Unless stated otherwise, the offers or quotes from LV Linguistics SPRL are valid for a period of two weeks from their sending. After this period, the Client must request the establishment of an updated offer from LV Linguistics SPRL. The Client's signature on the quote or purchase order implies the Client's unconditional acceptance of these general terms and conditions. These general terms and conditions of sale prevail over any other document from the Client, including any general purchasing conditions, unless specific conditions are negotiated by LV Linguistics SPRL. 

3-2) Terms and Duration of the Training

The terms and duration of the Training are set out in the quote or the purchase order or in any other document attached to it between the client and LV Linguistics SPRL. The client agrees to provide LV Linguistics SPRL with all documents and information useful for the execution of the ordered Training. More generally, the client agrees to facilitate the execution of the Training. Unless otherwise indicated by LV Linguistics SPRL, the type of training, the program, the schedule, and the name of the trainer may be published on the LV Linguistics SPRL website. This information is provided for informational purposes only. The Training period may be suspended or interrupted in case of force majeure. In this case, the training or the interrupted or suspended training period will be automatically extended within four months from the date of its original execution. Any sudden, unpredictable, unavoidable event, and independent of the will of either party falls under the case of force majeure, including any technical or computer problem. These unforeseen delays do not authorize the Client to cancel their order or to claim any compensation from LV Linguistics SPRL.

3-3) Price and Billing 

The prices of the Training are those in effect on the day the Quote is sent to the Client. The prices of LV Linguistics SPRL are stated in euros and are understood to be excluding VAT. Except in cases of unavailability of places or training, an invoice is issued as soon as the training order is validated by LV Linguistics SPRL. The payment of the full price is made upon receipt of the invoice by bank transfer to account no. BE 82 3631 6590 1968 mentioning, in communication, the reference of the invoice or training. The payment must necessarily be made by bank transfer to the same account as mentioned above. In the event of non-payment by the due date indicated on the invoice, LV Linguistics SPRL reserves the right to forward the file for debt collection.

Training Vouchers and Language Training Vouchers

LV Linguistics SPRL accepts Training Vouchers and Language Training Vouchers. The Client must inform and prove the intervention of public authorities in the payment of the price before the start of their registration for the training. The Client remains solely liable for the full price of the training in the event that the intervention of public authorities is not granted. Training Vouchers and Language Training cannot apply to training that is subject to a promotional offer or price reduction.

3-4) Late payment

In the event of granting a specific payment deadline, the non-payment of an invoice by the due date will make any other amount due, regardless of its due date, immediately payable. In case of non-payment at the due date, a fixed contractual indemnity of 15% (fifteen percent) on the amount due will be owed, with a minimum of 40 EUR. Additionally, without the need for a formal notice, interest will be owed as calculated based on the rate provided by the law of August 2, 2002, regarding the fight against late payments in commercial matters, from the due date until the day of full payment, in addition to all other costs and legal fees.

   3-5) Invoicing

The purchase invoice is sent electronically or on paper, at the choice of LV Linguistics SPRL. By placing an order, the Client explicitly agrees to receive an electronic invoice.

Article 4: Right of withdrawal – article VI.47 of the Belgian Code of Economic Law.

The legal provision regarding the right of withdrawal concerns contracts that are concluded at a distance and applies only to the Client "private consumer". It is therefore not applicable to professional Clients. The distance selling contract is an offer for sale and an acceptance of that offer that occur without the simultaneous physical presence of the seller and the consumer. This includes sales over the Internet, sales from catalogs, or sales by phone or email. Under Article VI.47 of the Belgian Code of Economic Law, the "final consumer" Client has a period of 14 days to withdraw from a distance contract, without having to justify their decision and without incurring any costs other than those provided for in Article VI. 50, § 2, and Article VI. 51 of the same Code. For service contracts, the 14-day period begins the day after the conclusion of the contract. The withdrawal from the formation must be made by registered letter with acknowledgment of receipt to the headquarters of LV Linguistics SPRL. In this case, if a payment has been made, it will be fully refunded no later than 14 days after the day on which it is informed of the consumer's decision to withdraw from the contract in accordance with Article VI. 49 of the Belgian Code of Economic Law. The right of withdrawal cannot be exercised for service contracts after the service has been fully performed if the performance has begun with the express prior consent of the consumer, who has also acknowledged that they will lose their right of withdrawal once the contract has been fully performed by the company. Furthermore, Article VI.53.3°) of the Belgian Code of Economic Law states that the right of withdrawal cannot be exercised for goods that have been made according to the specifications of the consumer or clearly personalized. Therefore, the right of withdrawal granted to the final consumer under Article VI.53. 3°) of the Belgian Code of Economic Law cannot be exercised on any personalized product. In the event of cancellation occurring after the 14-day period mentioned above, the cancellation fees provided for in Article 5 shall apply.

Article 5. Execution of the order and Cancellations / Replacements 

 5-1) Participant's Presence 

The Participant may be replaced, with the agreement of LV Linguistics SPRL, at no cost in case of an impediment. In case of agreement from LV Linguistics SPRL, the Participant will communicate to LV Linguistics SPRL, in writing and at the time of the transfer, the names and contact details of their replacement.

5-2) Certificate of Participation

LV Linguistics SPRL  ensures throughout the training the acquisition of knowledge. A certificate of participation will be issued at the end of each training session to the Client who requests it. The Client is aware that this certificate of participation does not necessarily constitute training recognized by a professional organization that counts towards the obligations of continuing professional education for certain professions.

5-3) Cancellations / Replacements 

The cancellation of a training session must be made in writing. It entitles the participant to a full refund or credit if received by LV Linguistics SPRL no later than thirty days before the start of the training. After this deadline, the amount retained will be 70% if the cancellation is received between the 29th day and the 14th day inclusive before the start of the training, as a flat-rate compensation. Cancellations received after the 14th day before the start of the training do not entitle the participant to a refund of the participation amount, as a flat-rate compensation. If the number of participants in a training session is deemed insufficient for pedagogical reasons, or if the trainer is unavailable, LV Linguistics SPRL reserves the right to cancel this training no later than one week before the scheduled date. Any registration fees previously paid will then be fully refunded or, at the Client's convenience, a credit will be issued. LV Linguistics SPRL reserves the right to postpone the training, change the location of its conduct, the content of its program, or the trainers, while maintaining the same pedagogical quality of the initial training if circumstances beyond its control require it. Depending on the circumstances, the Client will be notified as soon as possible by the most appropriate means of communication.

5-4) Validity of schedules (individual and in-company sessions)

The training hours related to this quote must be completed within one year from the date of signing the quote/contract. Beyond this date, any uncompleted class hour will be permanently lost.

5-5) Cancellations / rescheduling of individual or in-company classes 

Any class not rescheduled at least 5 business days before the scheduled appointment will be considered as given and therefore charged. This option for rescheduling without fees is valid a maximum of 1 time per block of 10 hours of classes ordered. Beyond 1 reschedule per 10 hours of classes ordered, any rescheduled class will be charged. I understand this because classes will be planned in advance with LV Linguistics and they will block precious time in the instructors' schedules for this. Too many changes or cancellations make it difficult to predict and replace the instructor's schedule with other lessons.


If you think you will need to cancel frequently, you can opt for a flexible booking, without a fixed slot in the instructor's agenda. This will allow you to book your classes on an ad hoc basis, according to your availability. However, this option does not guarantee the availability of your usual slot or that of your instructor. Slots are assigned based on remaining availability, and you may need to adjust your schedule according to the remaining open spots.

Article 6. Regulations 

LV Linguistics SPRL reserves the right:

Article 7. Complaints 

Any complaint must be reported by email to the address info@lvlinguistics.be and by postal letter to LV Linguistics SPRL and must be duly justified by the Client. No complaint will be accepted if it has not been addressed to LV Linguistics SPRL within 3 calendar days of the delivery to the Client of the educational material or within 48 hours of the execution of the training. In any case, any omissions, errors, or design flaws in the programs and schedules of the training that may have escaped the Client's attention during the presentation of the Trainings cannot be attributed to LV Linguistics SPRL, which will make the necessary corrections if applicable, and if necessary, at the Client's expense, the latter cannot in any way use the discovery of these errors, omissions, or flaws to postpone the payment of invoices and claim any compensation.

7-1) Conditions of the 60-Day Satisfaction Guarantee – Satisfied or Refunded

Scope of application

The 60-Day Satisfaction Guarantee only applies when it is expressly mentioned in the quote, offer, or purchase order accepted by the Client.

It applies to individual courses and in-company training provided by LV Linguistics. It does not apply to inter-company training, collective training with open registration, translation services, exams, certifications, or other third-party services, unless expressly stated otherwise in the quote.

The Satisfaction Guarantee constitutes a voluntary commercial guarantee granted by LV Linguistics and only applies to the services expressly covered by it.

Duration of the guarantee

The Satisfaction Guarantee begins on the date of the first training session actually provided and remains valid for a period of sixty (60) calendar days.

Any request for activation must be addressed to LV Linguistics before the expiration of this period. The date of receipt of the written request by LV Linguistics determines whether it was submitted within the timeframe.

A request validly submitted during the 60-day period remains covered by the guarantee until its final processing, even if this occurs after the expiration of this period.

Activation of the guarantee

If, during this period, the Client genuinely believes that the training does not meet their satisfaction, they may request the activation of the Satisfaction Guarantee.

The request must be made in writing to info@lvlinguistics.be by the Client or, when the Client is a legal entity, by a person authorized to act on their behalf.

The request must sufficiently specify the reasons for the dissatisfaction to allow LV Linguistics to identify the difficulties encountered.

The deadlines set forth in Article 7 for submitting a regular complaint do not apply to requests made under this Satisfaction Guarantee.

Seeking a solution

When a request is submitted, LV Linguistics may propose a solution to the Client aimed at addressing their dissatisfaction.

This solution may include, in particular:

  • an adaptation of the content or training program;
  • an adaptation of the level or educational objectives;
  • a modification of the method or pedagogical approach;
  • a new assessment of the Participant's level or needs;
  • a change of trainer, when reasonably possible;
  • an adaptation of the practical organization of the training.

The Client is free to accept such a solution. However, the benefit of the Satisfaction Guarantee is not contingent upon the Client's acceptance of a modification to the training or a change of trainer.

Refund of courses

In case of valid activation of the Satisfaction Guarantee, LV Linguistics reimburses the Client the price paid for the hours of classes actually provided from the start of the training until the date of receipt of the request for activation of the guarantee.

The hours of classes paid in advance but not yet provided by that date are also reimbursed.

When certain hours remaining to be provided have not yet been invoiced, they are canceled and will not be invoiced.

The Satisfaction Guarantee therefore covers the price of the hours of classes, whether they have already been provided during the period covered by the guarantee or whether they have been paid in advance and remain to be provided.

Any reimbursement is made to the Client who made the payment, using the same payment method when reasonably possible, or by bank transfer.

Items not covered by the reimbursement

The Satisfaction Guarantee exclusively covers the price of the hours of classes.

It does not cover, in particular:

  • books, manuals, and educational materials already provided, used, or specifically ordered for the Participant;
  • digital licenses or access to platforms already activated;
  • exams, official tests, or certifications;
  • fees charged by third-party organizations or service providers;
  • travel expenses expressly agreed upon;
  • services other than the hours of classes expressly identified separately in the quote;
  • translation, proofreading, or revision services.

These amounts remain due as long as they have been previously communicated to the Client, that they have actually been incurred, and that their maintenance is authorized by applicable legislation.

Books and teaching materials

When books or teaching materials have been provided to the Participant, their cost is not covered by the Satisfaction Guarantee.

However, when a book or physical material can be returned to LV Linguistics in its new, complete, unused condition allowing for its resale, LV Linguistics may accept its return and cancel or refund its price.

Any return shipping costs are the responsibility of the Client, unless otherwise provided by mandatory legal provisions.

End of training

The activation of the Satisfaction Guarantee results in the cancellation of the remaining courses to be delivered from the receipt of the request by LV Linguistics, unless the Client and LV Linguistics expressly agree in writing to continue the training or implement an alternative solution.

Courses delivered after the activation of the guarantee at the express request of the Client are not covered by the refund, unless otherwise agreed in writing by LV Linguistics.

Participation and good faith

The Satisfaction Guarantee aims to protect the Client who has genuinely tried the training and who in good faith believes it does not meet their expectations.

The Client and the Participant therefore commit to collaborate in good faith in the training and to communicate, during its organization, reasonably accurate information regarding their level, needs, and objectives.

The Satisfaction Guarantee cannot be invoked fraudulently or manifestly abusively, particularly when it is established that the training was ordered or attended primarily for the purpose of obtaining free services through the refund mechanism.

Situations not covered

The Satisfaction Guarantee cannot be used as a cancellation mechanism for reasons that are completely unrelated to the quality or suitability of the training.

It does not cover a request resulting exclusively from:

– a change in availability or schedule of the Client or the Participant;

– a change in professional or personal situation;

– the Participant's inability to continue the courses;

– repeated absences or a manifest lack of participation;

– a request concerning exclusively a specific schedule, location, or trainer when that element had not been expressly guaranteed in the quote;

– a change in the objectives of the Client or the Participant occurring after the start of the training and substantially altering the initially communicated needs.

These exclusions apply only when the reason invoked is manifestly unrelated to dissatisfaction regarding the training itself.

Limitation to one use

The Satisfaction Guarantee can be activated only once per Participant for the same training program.

A Client who has obtained a refund under the Satisfaction Guarantee cannot re-enroll the same Participant in a substantially identical training solely for the purpose of benefiting from the guarantee again.

LV Linguistics may nevertheless expressly decide to grant a new guarantee in the context of a new order.

Relation with other provisions of the GTC

The provisions of this Article 7-1 prevail over the general provisions regarding complaint deadlines and cancellations when they are incompatible with the exercise of the Satisfaction Guarantee.

The provisions regarding ordinary cancellations remain applicable when a Client wishes to terminate a training without validly invoking the Satisfaction Guarantee.

Consumer clients

For Clients who qualify as consumers, this Satisfaction Guarantee constitutes an additional voluntary commercial guarantee.

It does not replace, limit, or affect any mandatory rights recognized to the consumer by applicable legislation, including their potential legal right of withdrawal or their rights in case of non-performance of the contract.

Conditions and limits of the Satisfaction Guarantee

The Satisfaction Guarantee exclusively concerns the quality and suitability of the training services provided by LV Linguistics in relation to the needs and objectives communicated by the Client at the conclusion of the contract.

To benefit from the Satisfaction Guarantee, the Client and the Participant must have participated in good faith in the training program and have given LV Linguistics a reasonable opportunity to identify the reasons for their dissatisfaction and, when appropriate, to propose a corrective solution.

The Satisfaction Guarantee does not constitute a general right to cancel the training, nor a free trial period, nor a guarantee of results.

It cannot be invoked when the request for reimbursement primarily results from :

  • a change in availability, schedule, or personal or professional situation of the Client or the Participant ;
  • the decision of the Client or the Participant to no longer continue the training for reasons unrelated to its quality ;
  • repeated absences, a manifest lack of attendance, or insufficient participation of the Participant ;
  • substantial non-compliance with the agreed program or pedagogical recommendations ;
  • inaccurate or incomplete information provided to LV Linguistics regarding the level, needs, or objectives of the Participant ;
  • a substantial change in the objectives or needs of the Client or the Participant after the training has commenced ;
  • dissatisfaction exclusively regarding a schedule, location, or specific trainer when that element had not been expressly guaranteed by LV Linguistics ;
  • circumstances independent of the quality of the training provided by LV Linguistics.

The Satisfaction Guarantee does not constitute a guarantee regarding the achievement of a language level, score, certification, professional promotion, or any other result determined within 60 days. Progress depends notably on the initial level, frequency of classes, attendance, personal work, and involvement of the Participant.

Any request for activation must be made in good faith and include a sufficiently precise description of the reasons for dissatisfaction. LV Linguistics may request from the Client the reasonably necessary information to review their request.

LV Linguistics reserves the right to refuse the application of the Satisfaction Guarantee when it has objective elements allowing it to establish that the conditions of the guarantee are not met or that the request has a fraudulent or clearly abusive character. Any refusal will be justified.

The Satisfaction Guarantee can only be activated once by each Participant and for each training program.

These limitations apply without prejudice to the mandatory rights that the Client has under applicable legislation.

Article 8. Liability 

The employer – or, as the case may be, the participant – is obliged to take out and maintain, in anticipation of and during the training period, liability insurance covering bodily injury, property damage, immaterial damage, direct and indirect damages that may be caused by its actions or those of its employees to the detriment of LV Linguistics SPRL. It is also obliged to take out and maintain liability insurance designating LV Linguistics SPRL as an insured party for all harmful actions to third parties that may have been caused by the participant and containing a waiver of recourse clause so that LV Linguistics SPRL cannot be sought or troubled. LV Linguistics SPRL disclaims any liability for any damage of any kind, bodily or material, resulting from improper use or contrary to the intended purpose of the documents provided during the training. Regardless of the service provided by LV Linguistics SPRL, it has only an obligation of means and disclaims any liability (i) in the event of indirect damages, including in particular any financial or commercial loss, loss of clientele or savings, any commercial disruption, any increase in costs and other overheads, loss of profit, loss of brand image, any postponement or disruption in the planning of projects or the Client's activity, etc., (ii) in the event of insufficient collaboration from the Client in the execution of the contract, (iii) in the event of damage related to transport, (iv) in the event of stock shortages or unavailability of the product, force majeure, disruption or total or partial strike, in particular of postal services and means of transport and/or communications, flooding, fire. Except for bodily injury or death of the Client due to an action or omission of LV Linguistics SPRL, the liability of LV Linguistics SPRL is limited to the price of the training ordered by the Client. In any case, the liability of LV Linguistics SPRL is limited to the amount of the professional liability insurance cap. In all cases, the liability of LV Linguistics SPRL is excluded in the event of force majeure.

Article 9. Regulation on Data Protection

We collect and process personal data received from you for the purpose of contract execution, customer management, accounting, and direct marketing activities. The legal bases are contract execution, compliance with legal and regulatory obligations, and/or legitimate interest. The data controller is SPRL LV LINGUISTICS. This personal data will only be transmitted to processors, recipients, and/or third parties to the extent necessary for the purposes of processing, as mentioned above. The client is responsible for the accuracy of the personal data they provide to us and agrees to comply with the General Data Protection Regulation regarding the individuals whose personal data they have provided to us, as well as concerning any personal data they may receive from us and our collaborators. The client confirms that they have been sufficiently informed about the processing of their personal data and their rights regarding access, rectification, deletion, and objection. For any additional information, please refer to our Data Protection Notice or that you can receive upon simple request.

Article 10. Confidentiality and intellectual property    

The Client/Participant may only use the proposals, work, studies and concepts, methods and tools of LV Linguistics SPRL for the purposes stipulated in the order. LV Linguistics SPRL solely holds the intellectual rights related to the training it provides; thus, all educational materials, in whatever form (paper, digital, oral...) used in the context of the order, remain its exclusive property. The Client/Participant is prohibited from making any copies of software used in the training, except for the exercises completed, provided that the files do not in any way include parts of the program protected by copyright, and after written agreement from the trainer. The Client/Participant is prohibited from using, reproducing, directly or indirectly, in whole or in part, adapting, modifying, translating, representing, marketing or distributing to non-participating members of its staff in the training of LV Linguistics SPRL or to third parties the course materials or other educational resources made available to it without the express written permission of LV Linguistics SPRL or its rights holders. The parties agree to keep confidential the economic, technical or commercial information and documents concerning the other party, to which they may have access during the execution of the contract.

Article 12. Communication

The Client agrees to be cited by LV Linguistics SPRL as a Client of the service offer in the context of its commercial activity, at the expense of LV Linguistics SPRL. For this purpose and subject to compliance with the provisions of Article 9 above, LV Linguistics SPRL may mention the name of the Client, as well as an objective description of the nature of the services, in its reference lists for the purpose of external as well as internal communication.

Article 13. Data Protection and Freedoms

LV Linguistics SPRL implements a processing of personal data aimed at managing registrations. The information requested from you is necessary for processing the registration of the participant or the Client and is intended for the services of LV Linguistics SPRL. The Participant/Client can access this information and request its correction from LV Linguistics SPRL, via a request sent to the email address info@lvlinguistics.be, indicating their name, first name, and address.

Article 14: Applicable Law – Disputes

This contract is governed by Belgian law. 

Article 15: Dispute Resolution

15-1): Mediation.

Any dispute regarding the validity, expiration, nullity, execution, non-execution, extension, interruption, resolution of these general conditions or in relation to them, such as a dispute regarding the amount that cannot be resolved amicably, the parties involved agree to attempt to resolve their disagreement through mediation. The parties expressly agree to call upon an accredited mediator within the meaning of Article 1726 of the Judicial Code. Mediation will begin no later than [15] days after the mediation request is notified by one party to the other party(ies). The duration of mediation may not exceed three months unless expressly agreed by the parties. The seat of mediation will be in Charleroi, unless expressly agreed by the parties to choose a completely different location. The language of mediation will be French. The parties agree to seek an accredited mediator from the list of accredited mediators on the website of the federal mediation commission.http://www.juridat.be/mediation/). In the absence of an agreement between the parties on the name of the mediator, the parties agree to voluntarily appear before the competent court to request judicial mediation. The costs and fees of the mediation will be advanced equally by each of the parties involved. No legal proceedings (other than those possibly initiated to request judicial mediation) may be initiated before the implementation of the mediation and two meetings with the mediator, except for any provisional and conservatory measures that will not result in a waiver of mediation. 

15-2) Competent jurisdiction

If the mediation does not result in an agreement, the dispute will be resolved exclusively by the courts of Charleroi. 

15-3) Costs, fees, and expenses

Each Party bears the fees, costs, and expenses of its respective lawyers, advisors, accountants, and other experts, and all other expenses incurred in connection with the negotiation, preparation, signing, and entry into force of these, and the operations and agreements referred to herein.


GENERAL CONDITIONS | TRANSLATION


1. Scope of application

1.1. Any order placed with LV Linguistics SPRL is subject to these general terms and conditions of sale, and the client acknowledges having read and accepted them. These terms of sale take precedence over any potential order and purchase conditions of the client, even if they exclude the applicability of these conditions.

2. Offer – Order 

2.1. The client may request a price quote by phone, email, or via the website. The offers are valid for 14 days and do not bind the client or LV Linguistics SPRL, unless otherwise agreed in writing.

2.2. Any work request must be subject to a firm and definitive order. An order can be placed by email, by sending a signed offer with the mention "approved for agreement" (by postal or electronic means) or by phone. In this case, the order must be confirmed by sending (by postal or electronic means) a purchase order, completed and signed, within 48 hours following the phone order. In the case of postal sending, the date of receipt of the mail is authoritative. The contract will only come into effect after written confirmation from LV Linguistics SPRL.

2.3. By submitting their order, the client unconditionally accepts the prices and general terms of sale of LV Linguistics SPRL. 

3. Modification – cancellation 

3.1. In the event of a modification of the order by the client, LV Linguistics SPRL reserves the right to modify the delivery time, the invoice amount, or to refuse to execute this order. Order modifications must be submitted or confirmed by email.

3.2. In the event of cancellation of an order by the client, for whatever reason, they must pay the amount for the work already performed. LV Linguistics SPRL reserves the right to claim a flat fee of 30% on the remaining work to be done.

3.3. LV Linguistics SPRL reserves the right to request a deposit of 50% for orders exceeding the amount of 1000 euros.

4. Translation – proofreading – revision

4.1. Translations are charged per word, in the source language (language of the text to be translated). If the text is sent in paper form, the cost will be calculated per word in the target text (language of the translated text). Proofreading is charged by the hour. Revisions are charged per word, in the target language. 


4.2. The client provides LV Linguistics SPRL with the necessary documents for the requested work at their own expense. For its part, LV Linguistics SPRL assumes the costs related to returning the work to the client (and other aforementioned documents), as long as it is done by email or postal mail.

4.3. LV Linguistics SPRL always uses reference works (dictionaries, grammar, etc.) to carry out its work and therefore considers the words, expressions, and spellings attested by these works to be correct. However, the client has the option to inform LV Linguistics SPRL in advance of their preference for a specific spelling or a particular term.

4.4. The client must provide LV Linguistics SPRL with all the necessary information for the requested service as well as the meaning of any specific internal abbreviations present in the document.

5. Responsibility – confidentiality 

5.1. All work is subject to professional secrecy, and LV Linguistics SPRL commits to never disclose, without the client's consent, the content of a document that it has come to know in the course of performing a job. 


5.2. In agreement with the client, LV Linguistics SPRL decides on the medium for the delivery of the work. If it takes place using CD-ROM, USB key, or by email, LV Linguistics SPRL cannot be held responsible for damages related to the use of said media or the opening of an attachment (viruses and others). LV Linguistics SPRL disclaims any responsibility for damages that may arise as a result of the completion of a work. 


5.3. LV Linguistics SPRL cannot be held responsible for the destruction or loss of documents, information, and other data that the client would have entrusted to it. 


6. Intellectual property

6.1. The client declares to be the sole owner of the material sent to LV Linguistics SPRL and to hold the copyright and any intellectual property rights to proceed with the requested work.

6.2. The client agrees to hold LV Linguistics SPRL harmless from any action by a third party directed against it for violation of property rights, copyright, or any other rights concerning intellectual property. 

7. Delivery time 

7.1. LV Linguistics SPRL commits to delivering the ordered work within the agreed timeframe, in writing. This delivery time only begins when LV Linguistics SPRL is in possession of the source text and the final order. LV Linguistics SPRL makes every effort to meet the agreed deadline. However, this remains purely indicative. Under no circumstances can exceeding this deadline be considered a reason for contract termination by the client.

7.2. LV Linguistics SPRL cannot in any way be held responsible for a delay in delivery or the loss of a shipment by third parties, nor for damages occurring during the shipment.

7.3. LV Linguistics SPRL will inform the client if the indicated delivery time cannot be met and will always strive to offer a satisfactory solution to the client. 


7.4. Any force majeure incident results in the suspension of LV Linguistics SPRL's obligations, which will be required to provide the requested work as soon as it is possible. 


8. Prices and payments

8.1. The prices of LV Linguistics SPRL are expressed in Euros.

8.2. Invoices from LV Linguistics SPRL are payable within 15 days from the date of issuance of the invoice, unless otherwise formally agreed. 


8.3. The amount of any invoice that is not fully paid by the due date is automatically increased without prior notice by a late interest of 1% per month. Each month started is considered a full month.

8.4. If, within 5 days following a formal notice, LV Linguistics SPRL has still not received any payment, a flat fee equal to 10% of the amount of the unpaid invoices, with a minimum of €50, is automatically due for additional damages, administrative costs, and others. 


8.5. In case of non-payment, any partial or full representation or reproduction of the translated text is prohibited, under penalty of violating the copyright of LV Linguistics SPRL. 


9. Complaints

9.1. Any potential complaints regarding work performed must be communicated, by registered letter, no later than 7 calendar days following the date of delivery of the work. They must be accompanied by the original documents and the disputed work. After this 7 calendar day period, the work will be considered accepted without reservation by the client.

9.2. Any claims regarding an invoice must be communicated, by registered letter, no later than 7 calendar days following the date of sending the invoice. After this 7 calendar day period, the invoice will be considered accepted without reservation by the client.

9.3. In the event of a claim made within the established timeframe, LV Linguistics SPRL commits to re-examine the disputed work, at its own expense and within a limited timeframe, impartially and to make any modifications it deems necessary. Claims regarding the non-compliance of the translation must be detailed with references to dictionaries, glossaries, or other reference works. LV Linguistics SPRL remains the sole judge of the relevance of such disputes. Under no circumstances can defects in a part of the translation call into question the entire work. LV Linguistics SPRL reserves the right to make modifications. The client loses any right to claim if they have altered the work delivered by LV Linguistics SPRL themselves or if they have sent the work to a third party. A complaint does not interrupt the payment deadline.

10. Jurisdiction and applicable law

All contracts between LV Linguistics SPRL and its clients are subject to Belgian law. Any dispute will be under the exclusive jurisdiction of the courts of the registered office of LV Linguistics SPRL (Charleroi).

to exclude the participant from the training if the Client has not sent their purchase order to LV Linguistics SPRL before the start of the training;

to exclude from any training, at any time, any participant whose behavior would disrupt the smooth running of the training and/or would seriously violate these General Terms and Conditions;

to suspend access to a training module, any participant who would have made false statements during registration and this, without compensation ;

to refuse any registration from a Client for legitimate and non-discriminatory reasons, and in particular to refuse any order from a Client with whom there is a dispute regarding the payment of a previous order.